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Popularity Ranking:
Guest Reviews:
Anonymous guest
from Brussels, BE stayed on November 05, 2004
"I had insects in my room... The rooms look very "sad"; there were works going on in the hall. All by all, it's a cold and depressing hotel.
It was plenty of marathon runners but it looks like a "cheap" business hotel...
We wanted to change but unfortunately it was prepaid...
It's a pity that you did not put on your site that there were works or ratings of other people."
Recommends the hotel to others?
No
Francois
from Brussels, BE stayed on November 05, 2004
"I will absolutely not consider staying at the hotel again:
- from the start, service was poor, the environment was unfriendly (still major renovation going on), amenities were clearly sub-par (no premium channels or pay movies on TV, no mini-bar in the room)
- I arrived at 1:30pm after a transatlantic flight and was told the earliest possible check-in was at 3pm (I had specifically called and asked for early check-in 48h in advance). The bellboy could not keep my luggage because the baggage room was completely full...
- cleanliness in the bathroom was just OK, there were cockroaches in my colleague's, and the range of toiletry products was sub-par
- I discovered at 6:45am that I had forgotten to pack a razor and immediately called the concierge. A disposable razor was delivered to my room at... 7:20am, i.e. 35mn later! I had had time - in desperation - to get dressed, run three blocks to CVS, buy several items, wait in line at the cashier, come back, and finish shaving when it finally arrived.
- staff at the check-in counter was in alternance either too numerous (several persons hanging out in the middle of the afternoon) or clearly insufficient (esp. early in the morning at check-out time)...
I am a member of Hilton Honors (#989200698), but will refuse to stay at this hotel in the future.
Cheers, François M. Meurgey"
Recommends the hotel to others?
No
De la taille
from Rome, JO stayed on July 30, 2004
"That the hotel is under restructuration is fine to me. I choosed the hotel because I new it and I was expecting the same facilities. But none of the expected amenities were available and I was not informed of that when booking (via internet). I found some people at the desk first class but other just rude..."
Recommends the hotel to others?
No
Theresa
from Carlisle, GB stayed on July 28, 2004
"DURING OUR STAY THE HOTEL WAS BEING RENOVATED BUT THIS DID NOT DISRUPT OUR STAY. HOTEL ROOM WAS CLEAN, BRIGHT AND LARGE AND WELL WORTH THE MONEY. CLOSE TO LOTS OF EATING PLACES AND NO MORE THAN 15 MINS WALK TO TIMES SQUARE, SHOPS ETC.
GO TO THE BROADWAY DINER FOR BREAKFAST. THIS DINER IS AT THE END OF THE BLOCK AND HAS GOOD VALUE BREAKFAST MENU, EFFICIENT SERVICE AND FRIENDLY STAFF.
WE PLAN TO GO TO NEW YORK AGAIN AND WOULD DEFINITELY STAY AT THE METROPOLITAN. 10/10 FOR VALUE AND LOCATION.
ONLY BUGBEAR WAS MANHATTAN EXPRESS BUS FROM LA GUARDIA ($12)DOES NOT TAKE YOU STRAIGHT TO HOTEL. IT DROPS YOU OFF AT PENN STATION (?) AND YOU HAVE TO WAIT FOR ANOTHER SMALLER BUS TO TAKE YOU TO HOTEL. A SMALL INCONVENIENCE WHICH DID NOT SPOIL TIME IN NEW YORK BUT ADDS TIME FROM AIRPORT TO HOTEL. RECOMMEND TAXI AS THIS IS SAME PRICE AS BUS ($24 FOR TWO PEOPLE, CHEAPER IF MORE THAN TWO) AND YOU GET TO HOTEL QUICKER."
Recommends the hotel to others?
Yes
Sheila
from Oshawa, ON CA stayed on May 24, 2004
"There was excessive noise from the adjoining room at times. The hotel was being refurbished while we were there and there was no room service. We did not find this out until we arrived."
Recommends the hotel to others?
Yes
Wendy
from Merseyside, GB stayed on March 22, 2004
"I understand that the hotel has started to be refurbished (it certainly needs it as the room I stayed in looked tired and shabby) and that some of the amenities e.g. bar and grill were closed during the refurbishment period.
I also believed that the USA was renowned for it's approach to customer service - not at this hotel, I found the lobby staff to be quite dismissive. However, the lady on the travel desk was extremely helpful.
I wouldn't rush to make another reservation at this hotel, however it was at the lower end of the price range so I suppose the saying "you only get what you pay for" applies."
Recommends the hotel to others?
No
Michael
from Mill Valley, CA US stayed on February 26, 2004
"bed was broken; concierge didn't listen well to my requests and front reception desk was a mixed experience - i asked for an envelope and was told no but, then someone else found one. i have stayed at your hotel numerous times and this is the first disappointing experience so, i may check back when you complete your renovations."
Recommends the hotel to others?
No
Tamara
from Los Angelas, CA US stayed on November 03, 2003
"Great location."
Recommends the hotel to others?
Yes
John
from Schenectady, NY US stayed on October 29, 2003
"The Metropolitan Hotel has excellent access, parking, open-airy bar-lounge-restaurant, friendly& helpful staff, nice room. I was told they are going to renovate/change the hotel. I hope they don't spoil the it's good features."
Recommends the hotel to others?
Yes
Michael
from Takoma Park, MD US stayed on October 21, 2003
"Heating system didn't work. We were cold entire stay. Staff apologized and offered extra blankets, but room was still uncomfortable.
Problems with viewing in-room movies. Picture fluttered and was unclear. Engineering couldn't fix it.
Front desk accidentally turned off our phone."
Recommends the hotel to others?
Unknown
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